NAUT tracks 10 crypto customer support and customer success leads at 10 crypto companies, read from its database on 14 November 2026: 8 hold a customer or client success title and 2 a support title, and 5 of the 10 have Telegram on file. To find the customer support or success lead at a crypto company, search those titles on NAUT's People tab, open the team's company page, then write to the person on the channel their NAUT page lists.
Data note. Every count comes from NAUT's own database, read-only, on 14 November 2026. A title search for customer success, customer support and head of support found 21 contacts at 21 organisations. 11 stay out, each for its own reason. 7 hold a title outside those 3 (customer relations, technical support, community support, customer and product support, head of customer, customer happiness and customer experience). 1 holds a bare "Customer Support" title with no seniority. 1 is a support specialist, a seat below the lead. 1 has no NAUT person page, so a reader has nothing to open. 1, at AscendEx, is out because the outside check of its site found no product or support page and noted its launchpad may have been inactive since 2021. The search was widened past rows typed as projects: 8 of the 10 teams are typed as projects or platforms, and ChainLink and ConsenSys sit on NAUT as investor rows, though both run crypto products. The 11 company descriptions (the 10 listed plus AscendEx) were put to an outside check of each company's own site, and 5 were confirmed by a quote found on the page. No title was checked outside NAUT. Written by the NAUT team.
How do you find crypto customer support leads in 3 steps?
How do you find the customer support lead at a crypto company? Search the titles, open the team, then write on the channel on file. The support or success lead knows which clients stay, which ones leave and which tools the team already pays for, so this is the seat to reach when you sell helpdesk, chat or onboarding tools, when a founder wants a partner's integration to go smoothly, or when an investor wants a read on client retention.
- Search the People tabRun customer success, customer support and head of support: 10 contacts at 10 crypto teams have a person page.
- Open the company pageAt Blockaid, the NAUT person page for Elad Ophir reads VP of Customer Success.
- Write on the channel on file5 of the 10 have Telegram on file, from Noel Wilamowski at ChainLink to Tyson Loney at HelikaGaming.
Step 1: search more than 1 title on the People tab
The seat goes by many names. Of the 10, 8 carry a customer or client success title and 2 a support title: Head of Support at BullPerks (BullStarter) and Customer Support Manager at ViciCoin. By level, 3 are VP of customer success, at Blockaid, Stronghold and ConsenSys. 2 are a head of support or client success, at BullPerks (BullStarter) and HelikaGaming. 3 are a lead, at HoneyCoin, Tres.finance and Zignaly. 2 are a manager, at ViciCoin and ChainLink. Search "client success" as well as "customer success": 1 of the 10, at HelikaGaming, uses it.
Step 2: open the company page
The company page shows the team NAUT holds, and the person page shows the title and which channels are on file. Worked example: Blockaid, whose own site says "Blockaid prevents scams, fraud, exploits and compliance risk in real-time." Its NAUT team includes Elad Ophir, VP of Customer Success. A security vendor's success lead sits between the product and the wallets and exchanges that use it, so a partner or a vendor selling to those clients can start there.
Step 3: write on the channel on file
Telegram is on file for 5 of the 10: Amanda Davis at ViciCoin, Noel Wilamowski at ChainLink, Matias Curros at Zignaly, Dror Avieli at ConsenSys and Tyson Loney at HelikaGaming. For the other 5, open the person page to see which channels NAUT holds. Send 1 note on 1 channel, and name the client problem you solve in the first line.
Which crypto customer support and success leads does NAUT list?
The table lists all 10 by team name, A to Z, with the contact, the title on their NAUT page and whether Telegram is on file (TG). Every team has 1 contact in the list.
| Team | Contact and title | TG |
|---|---|---|
 Blockaid |
Elad Ophir, VP of Customer Success | No |
 BullPerks (BullStarter) |
 Hamza Javed, Head of Support |
No |
 ChainLink |
Noel Wilamowski, Customer Success Manager | Yes |
 ConsenSys |
 Dror Avieli, Managing Director / VP Customer Success |
Yes |
 HelikaGaming |
Tyson Loney, Head of Operations and Client Success | Yes |
 HoneyCoin |
Idah Rop, Customer Success Lead | No |
 Stronghold |
Scott Snow, VP of Customer Success | No |
 Tres.finance |
Lucy (Sinacola) Lock, Customer Success Lead, Americas | No |
 ViciCoin |
Amanda Davis, Customer Support Manager | Yes |
 Zignaly |
 Matias Curros, Algo Trader & Customer Success Leader |
Yes |
Every title is the current one on NAUT's record. Anyone listed can ask NAUT to remove their page at https://naut.so/legal/data-deletion.
What these teams do, from their own sites and NAUT's descriptions:
- Tres.finance sells finance tools for crypto teams; its site says "Our suite of AI-powered tools enable you to achieve complete financial compliance for your digital asset operations."
- Stronghold is payments infrastructure; its site reads "Enabling simple and powerful payment tools for your business."
- BullPerks (BullStarter) calls itself "the world's first decentralized venture capital and multichain launchpad on the BNB Chain" on its own site.
- ChainLink is an oracle platform for blockchain apps, and ConsenSys is the software company behind MetaMask, per NAUT.
- HoneyCoin is a blockchain fintech, Zignaly a crypto social investment platform and ViciCoin a utility token on Vici Network, per NAUT. NAUT lists HelikaGaming as a Web3 gaming and NFT analytics platform, while its current homepage leads with AI characters for fans.
Which channel reaches a crypto customer success lead?
Telegram reaches half of them: in NAUT's data on 14 November 2026, 5 of the 10 crypto customer success and support leads have Telegram on file.
- For a helpdesk, chat or ticketing pitch, the 2 support titles at BullPerks (BullStarter) and ViciCoin run the support desk itself.
- For an onboarding, retention or B2B account tool, the 3 VP of customer success seats at Blockaid, Stronghold and ConsenSys own the client accounts.
- Web3 customer success titles mix in other jobs, so read the full title before you write: the Zignaly lead is also an algo trader, and the HelikaGaming head also runs operations.
What this tells a founder or an investor
- A founder raising can use the same 3 steps to reach the success lead at a partner team and learn how its clients use the product, which sharpens an integration pitch.
- An investor sourcing can ask a success lead how clients renew, a check a deck does not show.
- A head of support crypto search is a short list on any database, so look for client success and operations titles too.
Related reading on NAUT: How to find decision makers in a company: 5 steps for crypto and Telegram outreach: 5 cold openers, 6,610 handles on file.
Can you pull this data through the NAUT API?
Yes: GET https://api.naut.so/v1/people?q=customer+success&limit=100 with the header Authorization: Bearer $NAUT_KEY returns people whose name, handle or title matches, each with jobTitle, company and the flag hasTelegram, for 5 credits a call; run it again with q=customer+support and q=head+of+support. To read 1 team, such as Blockaid, call GET https://api.naut.so/v1/projects/blockaid; the docs are at https://naut.so/docs/api and plans start at $49 a month on https://naut.so/pricing. Verified Telegram, email and LinkedIn unlock on any paid NAUT plan, so start a 7-day trial to reach the support leads above.
Crypto customer support FAQ
How many crypto customer support and success leads does NAUT list?
NAUT lists 10 customer success and support leads at 10 crypto companies with a public person page, read on 14 November 2026: 8 customer or client success titles and 2 support titles, with 5 of the 10 on Telegram.
Where can I find the customer support lead at a crypto company, and their contact channels?
On NAUT: search customer success, customer support and head of support on the People tab, or call GET https://api.naut.so/v1/people?q=customer+success, and each person page shows which channels NAUT has on file for the 10 leads read on 14 November 2026. Verified Telegram, email and LinkedIn unlock on any paid NAUT plan, so start a 7-day trial.
Which crypto teams have a VP of customer success on NAUT?
On 14 November 2026, NAUT listed a VP of customer success with a public person page at 3 crypto companies: Elad Ophir at Blockaid, Scott Snow at Stronghold and Dror Avieli at ConsenSys.
Which crypto support leads have Telegram on file?
In NAUT's data on 14 November 2026, 5 of the 10 crypto customer support and success leads have Telegram on file: Amanda Davis at ViciCoin, Noel Wilamowski at ChainLink, Matias Curros at Zignaly, Dror Avieli at ConsenSys and Tyson Loney at HelikaGaming.
Sources
- NAUT database, read-only, 14 November 2026: contact titles, team pages and Telegram flags.
- blockaid.io, for Blockaid.
- tres.finance, for Tres.finance.
- stronghold.co, for Stronghold.
- bullperks.com, for BullPerks (BullStarter).