A warm intro request on NAUT starts on a person's own profile page, lands with the Mesa desk, and comes back with a yes or no inside 72 hours on every paid plan. 4,663 of the 11,650 people published on NAUT have a Telegram on file, which is what makes them askable, and the monthly allowance runs 0 on Free, 30 on Essential, 60 on Pro, 250 on Team and unlimited on Enterprise.
How this was measured: on 27 October 2026 NAUT read its own Concierge request table, read-only. That is 1,301 warm intro requests ever filed, all of them asking for a Telegram introduction, from the oldest still-open request of 9 October 2026 through to the newest on 26 October 2026. 2 caveats sit on top of those counts, and both change how to read them. All 1,301 requests came from 7 accounts in total, and 1,290 of them were filed on Enterprise and Team plans, so the volume here is a handful of heavy accounts working at scale, not a cross-section of what a new customer does. The status counts also moved between 2 read-only queries run minutes apart in the same session, because a job was working through a historical backlog while the read ran. Treat every count below as this-moment, not a settled baseline. The product rules, the 72 hour answer, the allowances, the price of a single intro and the cancel window, come from naut.so/docs/concierge and naut.so/pricing, both read on 27 October 2026.
What happens when you file a warm intro request?
You start on the person's own NAUT profile, where the request button sits, and it only appears on people who have a Telegram on file. From there the request moves through statuses that NAUT's database records on the row itself:
| Status | What it means | Count on 27 October 2026 |
|---|---|---|
| Pending | NAUT has it, nobody at the desk has picked it up yet | 220 |
| Claimed | A named person at Mesa owns it and is working on it | 0 |
| Replied | The person you asked has answered the desk | 0 |
| Delivered | The introduction is made | 61 |
| Declined | They passed | 80 |
| Unfulfillable | The desk could not reach them | 0 |
| Canceled | You pulled it back | 7 |
| Expired | It aged out of the queue unclaimed | 933 |
Delivered, declined, unfulfillable, canceled and expired are the end of the line. Pending, claimed and replied are stages a live request passes through, which is why claimed and replied both read 0 on a single snapshot: a request sits in them for hours, not weeks.
2 rules decide what those statuses can say. A delivery is recorded only after a named Mesa staffer has claimed the request and the person has actually answered, a bar the desk raised deliberately: "We tightened this in August 2026 after finding deliveries recorded for people who had never replied." And you keep control of a request early on, because "You can cancel while it is pending or claimed." Once the person has replied, the request is out of your hands.
What do you put in the request before you send it?
The desk is writing to a real person on your behalf, so the request is the pitch. 3 things decide whether it gets a yes.
- Who you are and what you do, in a line the person can place. The desk passes your context along, and a name with no company behind it is the easiest thing in the world to ignore.
- What you want from them specifically. A meeting about a named thing beats a general hello. All 80 declines on record were declined by the person asked, so the ask itself is what gets judged.
- Why them. A reason tied to that person's own role, portfolio or product, taken off the NAUT page you are already looking at.
Keep it to what fits in a Telegram message, because Telegram is the channel all 1,301 requests on record asked for.
How long does a warm intro request take?
The median delivered introduction came back in 50.6 hours, inside the 72 hour window, and the average delivered one took 118.8 hours. A no arrives faster than a yes: the median decline landed in 22.7 hours, the average in 51.8. The desk's own commitment is "An answer within 72 hours, yes or no" on every paid plan, so the median matches it and the average tail sits past it.
| Outcome | Requests | Median hours | Average hours |
|---|---|---|---|
| Delivered | 61 | 50.6 | 118.8 |
| Declined | 80 | 22.7 | 51.8 |
| Expired | 933 | 1,017.1 | 1,075.0 |
The expired column is the number worth sitting with. 933 of the 1,301 requests ever filed aged out without being claimed, after a median of 1,017 hours, about 42 days. Most of what is still pending is already past the 72 hour mark, and a backlog job was clearing historical rows while the read ran, which is why the pending and expired counts move between queries.
The practical reading for anyone filing requests: a request nobody claims does not sit politely in a queue forever, and bulk filing is what produces a pile like that. 7 accounts filed all 1,301 of these. File the requests you actually intend to follow, name a reason on each, and you are in a different population from the bulk.
Who can you send a warm intro request to?
4,663 people, which is 40.0% of the 11,650 profiles published on NAUT as of 27 October 2026. The filter is simple: the request button needs a Telegram handle on file for that person, and all 1,301 requests ever filed went out over Telegram. The other 60% of profiles are still useful for research, titles, company history and round history, and they are not reachable through NAUT Concierge yet.
NAUT Concierge is the paid route to crypto warm introductions, so the reachable half of the directory is the half that turns a shortlist into a conversation. 5 examples of profiles carrying a Telegram on 27 October 2026, with the title each page shows:
- Hayden Adams, Founder and CEO at Uniswap
- Illia Polosukhin, Co-founder, CEO NEAR Foundation, at NEAR Protocol
- Devin Finzer, Co-founder & CEO at OpenSea
- Andrew Kang, Co-Founder / Partner at Mechanism Capital
- Anil Lulla, Co-Founder at Delphi Digital
So the sequence that works is a search first and a request second. Shortlist on naut.so/people by title, company and sector, open the profiles that matter, and the ones carrying a Telegram are the ones you can ask. A founder raising does the same thing from the investor side: shortlist funds, open each fund's people, and read titles before names, because a Partner can carry a deal internally and an analyst usually routes you to one.
What does the monthly allowance cover, plan by plan?
The warm intro allowance is granted per month and it resets, because on NAUT's pricing page "monthly allowances don't roll over". Research desk answers, which are Telegram lookups rather than introductions, run on a separate clock. Prices in the table are a month, and the desk answer is in business days on the plans that include one.
| Plan | Intros a month | Price | Desk answer |
|---|---|---|---|
| Free | 0 | $0 | Not included |
| Essential | 30 | $49 | 5 business days |
| Pro | 60 | $99 | 3 business days |
| Team | 250 | $249 | 1 business day |
| Enterprise | Unlimited | Custom | Priority |
A single warm intro bought on its own is $9.90, with no subscription needed, and it comes back if the attempt goes nowhere: "If nothing comes back, the intro returns to you." That price is also the way to value the allowances. 30 intros a month at $9.90 each is $297 of single-intro purchases, on a plan that costs $49. 60 on Pro is $594 against $99. 250 on Team is $2,475 against $249.
That maths only pays off if the intros get used, and the 933 expired requests are the counter-example. A Team seat that files 250 unexamined requests a month has spent $249 and built a backlog. A Team seat that files 30 considered ones has spent the same $249 and is working inside the hour counts above.
What this means for a BD team
- Your target list is the 4,663 reachable people, so build the pipeline from profiles that carry a Telegram and treat the rest as research.
- Budget the month at the start. 250 intros on Team is $2,475 at the single-intro price of $9.90, and it resets with no rollover.
- A no is cheap and fast. The median decline came back in 22.7 hours, so a request that fails clears your pipeline quickly.
- The bottleneck is the desk claiming the request, which is where 933 expired rows came from. Volume is the thing that creates that pile.
- Shortlist reachable people4,663 of NAUT's 11,650 published profiles carry a Telegram, and only those take a request.
- Write the ask in 1 lineAll 80 declines on record were declined by the person asked, so the ask is what gets judged.
- Size the monthTeam includes 250 intros at $249, worth $2,475 at the $9.90 single-intro price, with no rollover.
- Work the 72 hour clockThe median delivered intro came back in 50.6 hours, a decline in 22.7. Chase nothing before that.
- Pull what you no longer need7 requests were canceled, and cancelling works only while a request is pending or claimed.
What this means for a founder raising
- Shortlist funds on naut.so/investors first, then open the people on each fund and pick the partner whose title says they decide.
- Buy single intros at $9.90 before you buy a plan, if your list is 10 names rather than 100. There is no subscription requirement on the single intro.
- Say what you are raising and why that fund. A delivery is only recorded once the person has actually replied, so the reply is the product, and a vague ask does not earn it.
- Expect 72 hours per attempt. 7 accounts filed 1,301 requests here, 933 of them expired, which is what happens when a list runs ahead of the reasons behind it.
- Build the fund listShortlist on naut.so/investors, then read each fund's people and their titles.
- Check the TelegramOnly the 4,663 profiles of 11,650 with a Telegram on file can take a request.
- File with a reasonName the round and why that fund, because delivered is recorded only after the person replies.
- Give it 72 hoursMedian delivered was 50.6 hours and median declined 22.7, so a silent day is normal.
- Replace, do not resend933 of 1,301 requests expired unclaimed. Spend the next intro on a new name.
Warm intro request FAQ
How long does a warm intro request take on NAUT?
Every paid NAUT plan commits to an answer within 72 hours, yes or no. In NAUT's own request table on 27 October 2026, the 61 delivered introductions had a median of 50.6 hours and an average of 118.8, and the 80 declines had a median of 22.7 hours.
What does a warm intro request cost?
$9.90 for a single warm intro with no subscription, and it is returned to you if nothing comes back. Monthly allowances as of 27 October 2026 are 0 on Free, 30 on Essential at $49, 60 on Pro at $99, 250 on Team at $249 and unlimited on Enterprise, and they do not roll over.
Who can I send a warm intro request to on NAUT?
4,663 of the 11,650 people published on NAUT as of 27 October 2026, which is 40.0% of profiles, the ones with a Telegram handle on file. The request button appears on that person's own profile page, and all 1,301 requests ever filed went out over Telegram.
What happens if nobody answers my warm intro request?
It expires. 933 of the 1,301 warm intro requests ever filed on NAUT had expired by 27 October 2026, after a median of 1,017.1 hours in the queue, about 42 days. Expired, delivered, declined, unfulfillable and canceled are all final, so an expired request has to be filed again as a new one.
Can I cancel a warm intro request after I send it?
Yes, while it is still pending or claimed, and 7 of the 1,301 requests on record were canceled that way. Once the person you asked has replied to the desk, the request can no longer be pulled back.
Does a request count as delivered if the person never replies?
No. A delivery is recorded only after a named Mesa staffer has claimed the request and the person has answered, a rule the desk tightened in August 2026 after deliveries were found recorded against people who had never replied.
Sources
- NAUT's own Concierge request table, read on 27 October 2026, read-only: 1,301 warm intro requests ever filed, their status, their requested channel, the plan held at the time of the request, and the hours between each request and its outcome. Counts were moving during the read, because a backlog job was clearing historical rows.
- NAUT's published people, read on 27 October 2026: 11,650 profiles, 4,663 of them with a Telegram handle on file.
- naut.so/docs/concierge, read on 27 October 2026: the 72 hour answer on paid plans, where the request button sits, the cancel window, and the rule for recording a delivery.
- naut.so/pricing, read on 27 October 2026: the warm intro allowance on each plan, the monthly prices, the $9.90 single intro and its return, and the research desk answer times of 5, 3 and 1 business days.